COMMERCE DISCLOSURE
(特定商取引法に基づく表記)
This page is the commerce disclosure for the tour services sold by Local Eyes Japan to customers based in Japan. Local Eyes Japan sells tour services on our media websites and associated social media properties.
COMPANY INFO & CONTACT
Company legal name:
Local Eyes Japan (個人事業)
Address:
We will disclose without delay if requested
Phone number:
+81-080-2112-1382
Hours: 8:00 - 22:00 Monday - Sunday
Email address:
Head of Operations:
Hugo Lecuivre
TERMS & FEES
Our tours are all conducted on foot. All guests are responsible for all fees and costs during the tour including but not limited to food, transportation, attraction entrance fees etc. Guests may request Taxi service at their own expense. Taxi service is subject to availability.
REFUNDS AND CANCELLATION FEE POLICY
We understand that plans can change unexpectedly, but as a small tour business, our resources are carefully allocated to ensure the best experience for all our guests. Therefore, we have implemented the following cancellation policy:
1. Cancellations made 24 hours or more before the scheduled tour: Guests will be eligible for a full refund of the tour fee.
2. Cancellations made less than 24 hours before the scheduled tour: Unfortunately, late cancellations will not be eligible for a refund.
3. No-shows: In the event of a no-show, where the guest does not arrive for the tour without prior notification, no refund will be provided.
Please note that our cancellation policy applies to individual bookings as well as group bookings. We highly recommend notifying us as soon as possible if you need to cancel or reschedule your tour to avoid any inconvenience.
We kindly ask for your understanding regarding the strictness of our cancellation policy, as it allows us to maintain the quality and viability of our tours for all guests. Thank you for your cooperation and we look forward to providing you with an exceptional experience during your time with us.
DELIVERY TIMES
Tour Availability: Our tours are available Monday through Sunday from 8:00 - 22:00.
Booking Confirmation: Once you've booked a tour with us, you can expect to receive a confirmation email within 24 hours.
Tour Duration: Each tour has a designated duration, ranging from 3 to 5 hours, with options for additional hours upon request. Please refer to the specific tour description for the duration details.
Meeting Point and Time: The guide will meet you directly at the meeting point (your hotel or accommodation within the designated zone in Osaka) specified in your booking confirmation email. Arrive 10 minutes prior to the scheduled start time of the tour.
Customized Itineraries: For customized or private tours, delivery times may vary based on individual preferences and arrangements. Contact us directly to discuss your specific requirements and to obtain a personalized schedule.
ACCEPTED PAYMENT METHODS
Major Credit Cards: We accept all major credit cards, providing you with a convenient and secure payment option. You can confidently make your booking using your preferred credit card.
Cash upon Arrival: Alternatively, we also accept cash payment upon arrival. Please ensure that you have the necessary amount in local currency (Japanese Yen) at the start of the tour.
PAYMENT PERIOD
Credit card payments are processed immediately.
Price
Amounts listed on each product page.